Parts Now is the industry leader in profitable solutions for businesses who service laser printers. We’re the #1 supplier of laser printer parts in North America. Plus, we train more service technicians than anyone in the U.S., and offer the only true turnkey approach to managed printing.
Unlike our competitors, who operate on a raw cost/parts basis, Parts Now – as befitting the industry leader – sees the bigger picture and operates with higher standards. We take into account critical factors like the failure rate of inferior parts, the speed of repairs, ease of returns, and other often-overlooked details that contribute to our customers’ REAL cost of doing business.
As the world leader, here’s what sets us apart:
• The industry’s largest laser printer parts inventory with 99% availability of commonly requested parts. (Even more impressive: 95% availability of the hardest-to-find parts.) And we maintain a 99.8% accuracy rate on the largest volume of parts orders in the industry!
• Parts from all major OEMs, including HP, Lexmark, Canon, Toshiba, and Xerox
• Reliable refurbished parts with a 6-month warranty that’s double the industry standard.
• A robust core replacement program that saves money for our customers and helps keep reusable parts out of landfills
• Free technical support from professionals who solve more laser printer problems than anyone in the industry.
• Expert, unbiased repair training, including hands-on training at our state-of-the-art facility, via Webinar, or at our customers’ place of business
To help our customers thrive by providing profitable solutions for businesses who service laser printers. We aspire to be our customers’ unrivaled first choice for:
• High-quality laser printer parts, computer parts, and toner
• Cutting-edge technical support
• World-class reference materials
• Unbiased, real-world laser repair training
Parts Now strives to be:
• Highly ethical in everything we do
• Our customers’ first choice for laser printer products and services
• The OEM’s first choice for service, parts, and supplies distribution
• Obtain #1 status in every market we serve
• The recognized market leader in technical support, capabilities and training for the printer service industry
• Viewed by our customers as operationally exceptional (availability, sales and support, technical resources)
• The organization where the best and brightest people work
• Even better tomorrow than we are today in all aspects of operation and performance
• A top financial performer
• A strong, growing global presence in the industry
How do we fulfill our mission and vision? By adhering faithfully to these core values:
• Being THE one-stop shop for all printer-related items. Just as our products and services are focused, we concentrate our efforts on the
things we can do to keep our customers happy. Everything we do is guided by these simple yet essential values. • Helping our customers fix any device correctly the first time. That means assisting with accurate diagnosis, having the necessary item immediately available, and rapidly shipping a high-quality part that works out of the box. • Providing excellent customer service—treating our customers like business partners instead of numbers, focusing on
relationships rather than transactions. The relationship and trust our customers experience in their dealings with us is paramount, and we will work tirelessly to keep that trust intact. • Anticipating the opportunities and challenges of our industry, so that we continually bring to market a unique offering of products,
services and solutions that help our customers maintain their competitive edge. • Making our processes more environmentally friendly. We have the ability to help protect and improve the world we live in by the
way we do business. We commit to taking full advantage of that opportunity.