Press-One Customer Care Supplier Profile
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Supplier Profile
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Public Profile:  http://discovery.ariba.com/profile/AN01011966863  |  ANID: AN01011966863  | Last Update: 30 Mar 2017
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Press-One Customer Care
Green Initiative
Fort Collins, CO, United States
Press-One is a Colorado based provider of high quality BPO, call center & customer service solutions
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Description
Press-One provides an array of cost-effective, high-quality contact center services to dozens of entities in retail, publishing, high-tech, education, government, freight and logistics support.
Our clients realize that managing the litany of communications used by their customers is best left to a company dedicated to the continuing investment in capacities, personnel and the ever-changing contact center technologies. Press-One's expertise allows our customers to better manage expenses, exceed customer expectations and focus on their core business.
Originally founded in 1990 as Circulation Services, Inc., (CSI), CSI became the premier customer service vendor to the North American newspaper industry representing USA TODAY, New York Times, Tribune Co., and hundreds of other newspaper publishers. CSI proudly facilitated tens of millions of subscriber complaints, billing inquiries, delivery requests, email correspondence,web-chats and even hand written letter replies! If you have ever subscribed to a daily newspaper, the chances are good that you've spoken with one of our skilled professionals!
In 2007, as clients from other industries began to realize the benefit of our scalable, variable cost model, CSI became Press-One to better reflect the diversity of our client base while paying homage to our roots in the "press".
Press-One has developed and innovated industry standard technology solutions such as our QChief IVR solution and our integrated redelivery paging system still used every day by logistics providers all over North America.
Headquartered in Fort Collins, Colorado with contingent facilities throughout the western U.S., Press-One's careful site selection in the most highly educated and best connected cities provides our clients with the highest quality representation and the most reliable operational integrity.
Press-One is 100% U.S. based and does not currently offer an off-shore solution. Press-One is veteran owned and GSA / DoD registered in good standing.
Business Info
Legal & Fiscal
Certifications

Legal Name: Press-One Customer Care, Inc.,

State of Incorporation: Colorado

Type of Org: Corporation

Business Type: Service Provider

Year Founded: 2007

Revenue: $10M to $50M USD

Employees: 300

  • Green Initiative: Transportation, Carbon, Plan, Energy
  • Diversity: Veteran-Owned Business
Ship-to or Service Locations
Product and Service Categories
Industries
  • Global
  • Technical support or help desk services
  • Temporary customer service personnel
  • Call centre bureau services
  • Customer relationship center CRC management services
  • Debt collection services
  • After sales programs
  • Sales or marketing programs
  • Sales promotion services
  • Helpdesk or call center software
  • Mobile phone based market research
  • Mass communication services
  • Direct sales services
  • Filling Services
  • Permanent technical staffing needs
  • Information centers
  • News and publicity services
  • Telemarketing
  • Document destruction services
  • Editorial and support services
  • Call management systems or accessories
  • Data archiving services
  • Telecommunication services
  • Healthcare provider support persons
  • Quality assurance services
  • On line data processing
  • Direct marketing fulfillment
  • Short message service center
  • Debt negotiation
  • Local and long distance telephone communications
  • Mailing services
  • On line database information retrieval
  • Broadcast advertising
  • Debt servicing
  • Metal Products
  • Service Provider
  • Engineering & Construction
  • Wholesale Distribution
  • Higher Education & Research
  • Chemicals
  • Insurance
  • Public Sector
  • Primary Metal & Steel
  • Hospitality
  • Consumer Products
  • Retail
  • Agriculture & Mining
  • Furniture
  • Transportation & Storage
  • Other
  • Financial Services & Banking
  • Healthcare
  • Automotive
  • Utilities
  • Pharmaceuticals
  • Oil & Gas
  • Textiles Production
  • Industrial Machinery & Components
  • High Tech & Electronics
  • Aerospace & Defense
  • Forest Products & Paper
  • Building Materials, Clay & Glass
  • Telecommunications
  • Media
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References
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