- Back Office Support Specialists - Customer Experience Experts - Inhouse Training and Quality Assurance Over 10 years of absolute excellence in customer experience management and quality assurance
We're here to make sure you have a solution that is comprehensive, that helps your business plan deeper, transparent and better optimized customer connections and experiences from strategy development through execution.
What started as a humble team of skilled administrators quickly grew into a team of 100+ highly skilled customer experience experts with expertise in service transformation, defining and offering full end to end outsourcing solutions and reshaping how organisations deliver their customer experience.
Our team continues to expand, our expertise continues to grow, but our goal of providing clients with flexibility, agility and best practices remains unchanged.
ELS has been chosen as the most responsive Business Partner in the Back Office Support Space.
The COPs Awards are aimed at recognizing Business Partners that show outstanding commitment, achievement and excellence in contributing to the success of Vodacom far beyond all expectations.
Flexible Business Models
If you find that you will require extra hands on deck for your projects, you can immediately extend your team with customer experience experts from our company.
· A team 100% dedicated to your project.
· Hands-on management
· Analytical QA Insight
· Results and Customer experience driven
Our QA experts help organizations to develop efficient and profitable models which benefit businesses with the best cost and quality ratio. We analyze, determine, and establish a roadmap which meets your desires and business requirements.
“We make Quality a guarantee”